Privacy Policy

Last updated: 1 April 2026  ·  Governing law: England & Wales  ·  UK GDPR compliant

1 Who we are

Reslvr is operated as a sole trader business based in England, United Kingdom. We are the data controller for the personal information you provide to us. You can contact us at [email protected] with any privacy-related questions.

2 What data we collect

We collect only what's necessary to provide the service:

• Email address — to create and manage your account
• Payment information — processed securely by Stripe, we never see your card details
• Problems you submit — the text and images you send to get solutions
• Usage data — how you interact with the app (pages visited, features used)
• Device and browser information — for security and compatibility purposes

3 How we use your data

• To provide and improve the Reslvr service
• To process your subscription payment via Stripe
• To send you important service updates and account emails
• To respond to your support requests
• To detect and prevent fraud or abuse
• To comply with our legal obligations

We do not use your submitted problems or personal data to train AI models. Your content is yours.

4 Legal basis for processing

Under UK GDPR, we process your data on the following legal bases:

• Contract — processing necessary to provide the service you've subscribed to
• Legitimate interests — improving the service, preventing fraud, keeping the platform secure
• Legal obligation — where we are required to process data by law
• Consent — where you have explicitly agreed, such as for marketing emails

5 Who we share data with

We do not sell your data. We share it only with trusted third parties who help us run the service:

• Stripe — payment processing (their privacy policy applies to payment data)
• Anthropic — powers the AI responses (prompts are processed per their API terms)
• Vercel — website hosting and infrastructure

All third parties are required to keep your data secure and may not use it for their own purposes.

6 How long we keep your data

• Account data — kept for as long as your account is active, plus 30 days after deletion
• Payment records — kept for 7 years as required by UK tax law
• Submitted problems — kept for 90 days then automatically deleted
• Usage logs — kept for 12 months for security purposes

7 Your rights

Under UK GDPR you have the following rights. To exercise any of them, email us at [email protected].

We will respond to all requests within 30 days. If you are unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO).

8 Cookies

We use only essential cookies necessary for the service to function — for example, to keep you logged in. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect how the service works.

9 Data security

We take security seriously. Your data is protected using industry-standard encryption (HTTPS/TLS), access controls, and secure infrastructure provided by Vercel. In the unlikely event of a data breach that affects your rights, we will notify you and the ICO within 72 hours as required by law.

10 International transfers

Our AI processing is powered by Anthropic, a US-based company. Any data transferred outside the UK is done so under appropriate safeguards in compliance with UK GDPR requirements.

11 Children

Reslvr is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12 Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice in the app. The date at the top of this page will always reflect when it was last updated.